A clear next step
for someone you support.

How to refer

A phone call starts the process

1. For clients or parents: call 440-201-4841 to request a free 15-minute consultation and discuss an initial intake. A professional referral is not required.
2. For referring professionals: call the same number to discuss availability and arrange an appropriate secure referral method. In an initial voicemail, leave your professional name, organization, and callback number; avoid client names and clinical details.
3. Before sending records: coordinate with the practice about necessary authorization and secure delivery. Please do not send client records, diagnoses, treatment histories, or other clinical information through ordinary email, text, or an unsecured web form.

The initial appointment is scheduled by phone after fit and availability are discussed. Referral inquiries and voicemails do not reserve an appointment. Any coordination or response to the referrer follows applicable consent and privacy requirements.

Release of Information guidance

Scheduling and payment

Sessions are 50 minutes. Standard self-pay sessions are $125; confirm any intake charges and current fees before scheduling. Insurance participation depends on the specific plan, service, and state. Review insurance and payment information.

Appointment hours, Eastern Time: Monday 10 a.m.–4 p.m. · Tuesday 10 a.m.–7 p.m. · Wednesday 10 a.m.–2 p.m. · Thursday 10 a.m.–2 p.m. · Friday 10 a.m.–5 p.m..

Kinsman appointments are generally offered the first week of the month and Cortland appointments the second week. Call about other weeks and confirm the office for each appointment. Please provide at least 24 hours’ notice to cancel; fees apply to late cancellations and missed appointments.

Help us understand how clients find care

During scheduling or intake, please let us know: “How did you hear about Mathews Family Counseling?” If applicable, you may share the referring professional’s name and organization. Answering is optional.