Purple background with white heart symbol followed by the word 'aetna' in lowercase letters.
Logos of Anthem, Blue Cross Blue Shield, and an emblem with a cross and a rod with a snake, representing health insurance and healthcare.
Cigna Healthcare and Evernorth Health Services logos on a blue and green background.
Carelon Behavioral Health logo with a purple and teal abstract symbol and text.
Medical Mutual logo with teal globe icon and black text
Carebridge Employee Assistance Program logo with stylized human figures in green and blue
Green text reading 'Humana' on a white background.
United Healthcare and OPTUM logos.
Magellan Health logo with black 'Magellan' text and blue 'Health' text.
UnitedHealthcare Community Plan logo

🔒 Confidentiality & Privacy Policy

At Mathews Family Counseling LLC, protecting your privacy is our highest priority. We are committed to maintaining strict confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state and federal laws.

  • Confidential Records: All information shared in therapy sessions, as well as any written or electronic records, are kept secure and confidential.

  • Use of Information: Your personal health information will only be used for purposes of treatment, billing, and healthcare operations, as permitted by HIPAA.

  • Limits of Confidentiality: Information may be disclosed without your consent only in specific circumstances required by law, such as:

    • If there is a risk of harm to yourself or others

    • Suspected abuse or neglect of a child, elder, or vulnerable adult

    • Court orders or other legal requirements

  • Client Rights: You have the right to access your records, request corrections, and receive an accounting of disclosures as outlined under HIPAA.

  • Secure Communication: We use HIPAA‑compliant systems for electronic records, telehealth sessions, and communication to ensure your information remains protected.

We value your trust and are dedicated to providing a safe, confidential environment where you can focus on your healing and growth.