Request an appointment by phone
Call 440-201-4841 for a free 15-minute consultation with Carl Mathews Jr., LPCC. We can discuss fit, your preferred office or telehealth state, scheduling, and payment. If you leave a voicemail, provide your name, callback number, and a suitable time to reach you; please avoid detailed clinical information.
What happens next
Your initial intake is scheduled by phone after availability and fit are discussed. A voicemail does not reserve an appointment. Before your first visit, ask about any required intake paperwork and confirm your appointment location or online instructions.
Appointment hours · Eastern Time
Monday 10 a.m.–4 p.m.; Tuesday 10 a.m.–7 p.m.; Wednesday and Thursday 10 a.m.–2 p.m.; Friday 10 a.m.–5 p.m. Tuesday evening appointments may suit work or school schedules. All visits require an appointment; these hours do not guarantee an immediate phone response.
Choose your office
Kinsman: 6383 Church Street, Kinsman, OH 44428, generally the first week of each month. Cortland: 2202 Niles Cortland Road NE, Cortland, OH 44410, generally the second week. Ask about availability in other weeks. Your office and time are confirmed when scheduling.
Online counseling
Eligible clients physically located in Ohio, Indiana, or Minnesota may request telehealth. Tell the practice where you will be during sessions so practice authority, suitability, insurance, and payment can be confirmed.
Rescheduling and cancellations
Ongoing appointments are scheduled during your counseling session. Call or text your therapist to reschedule. Please give at least 24 hours’ notice; fees apply to late cancellations and missed appointments. The website and office phone are not monitored for emergencies.
How did you hear about Mathews Family Counseling?
During scheduling or intake, please tell us how you found the practice. If applicable, share the referring professional’s name and organization. This is optional and helps us understand how people find care.